Sony Interactive Entertainment Europe Ltd. has been sued by the Australian regulators over faulty Play Station games. All this scene broke out due to the refusal of refund by Sony over its faulty Play Station Games. According to the Australian Competition and Consumer Commission, Sony Corp violated the Australian Law by telling the customers that they are not liable for any refunds for faulty games that are downloaded, 14 days since purchase.
More information on this issue was given by the ACCC Chair Rod Sims stating that;
Given it’s in relation to the Sony PlayStation, which is of course a really popular item, we took them very seriously and got evidence from a number of Australian consumers, and that’s the basis of the court case.
Moreover, the Australian Law states that;
No matter where a company is located in the world, if you’re selling to Australian consumers, Australian Consumer Law applies.
Rod Sims added;
You could well argue, how do you know the good is faulty until you download it?
If the good has a major fault, you’re entitled to a refund or a replacement and it’s your choice which of those two you get.
The obligation to make sure you get your consumer guarantee rights is with the company that sold it to to you — and we allege that’s Sony, and therefore Sony are liable to make good on the consumer guarantees, they can’t pass it back to the upstream supplier of the game.
Later, Sony had to provide the refunds after the successful case in favor of ACCC. However, no official statements were released by Sony on this issue. But, Rod Sims confirmed that Sony did agree to a refund, and told the customers it did this only with store credits rather than cash.
In today’s world of tech, no matter how big a company is, it has to adhere to the rules and regulation of the countries they are stationed at and moreover, providing customer service is one of the big jobs of these companies because its the customer due to which they are surviving.